Terms and Conditions

General

This purchase is governed by the standard terms of sale below for consumer purchases of goods over the Internet. Consumer purchase here refers to the sale of goods to a consumer who is not primarily acting as part of a business activity, and where the seller operates a business selling goods over the internet.

Sales to consumers are regulated by, among other things, the Norwegian Consumer Purchase Act and the Norwegian Right of Withdrawal Act.

The Agreement

The agreement between the buyer and the seller consists of the information the seller provides about the purchase in the ordering system of the online store (including, among other things, information about the nature, quantity, quality, and other characteristics of the goods, as well as price and delivery terms), any direct correspondence between the parties (for example, e-mail), and these terms of sale.

In the event of a conflict between the information provided by the seller about the purchase in the online store’s ordering system, direct correspondence between the parties, and the terms in these sales conditions, direct correspondence between the parties and the information provided in the ordering system shall take precedence over the sales conditions, unless this conflicts with mandatory legislation.

The Parties

Seller

Company name: Infinite Vision AS c/o Pål-Esben Wanvig

Contact address: Tjøllingveien 1087, 3280 Tjodalyng, Norway

E-mail: [email protected]

Telephone: 72 60 10 08

Organization no.: 925151262 VAT

Buyer

The buyer is the person who places the order.

Prices

The prices listed in the online store include value added tax (VAT) unless the buyer chooses to display prices without VAT or is registered as a user from a country outside Norway. Information about the total costs the buyer must pay, including all taxes (VAT, customs duties, and similar) and delivery costs (shipping, postage, invoice fees, packaging, etc.), as well as a breakdown of the individual elements of the total price, is provided in the ordering system before the order is placed. (Goods delivered abroad, to Svalbard or Jan Mayen shall be sold without the addition of VAT.)

Formation of Agreement

The agreement is binding for both parties once the buyer’s order has been received by the seller. However, a party is not bound by the agreement if there has been a typographical or input error in the offer from the seller in the online store’s ordering system, or in the buyer’s order, and the other party realized or should have realized that such an error existed.

Order Confirmation

You will receive an order confirmation by e-mail immediately after the purchase has been completed. It is recommended that the buyer verifies that the order confirmation matches the order with regard to quantity, product type, price, etc. If the order confirmation does not match the order, the buyer should contact the seller as soon as possible.

Payment

The seller may demand payment for the goods from the time they are dispatched from the seller to the buyer. If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card at the time of ordering.

A credit card is a payment card where settlement of the purchase occurs after the fact, with the credit provider (credit card company) sending the cardholder an invoice requesting payment. A debit card is a payment card linked to a deposit account. Use of the card results in the user’s account being debited and the amount being transferred to the payee’s account.

When paying by credit card, the Credit Purchases Act, etc. shall apply.

Delivery, etc.

Delivery of the goods from the seller to the buyer shall take place in the manner, at the location, and at the time specified in the ordering system of the online store. If the delivery time is not stated in the ordering system or in the e-mail accompanying the order confirmation, the seller shall deliver the goods to the buyer within a reasonable time and no later than 30 days after the order from the customer. If the seller is to arrange for the goods to be sent to the buyer, the seller is obliged to have the goods transported to the destination in a suitable manner and on standard terms for such transport. The destination is the buyer’s address unless otherwise specifically agreed between the parties.

Risk of the Goods

The risk of the goods passes to the buyer when the goods have been taken over by the buyer in accordance with the agreement. If the delivery time has arrived and the buyer fails to take over goods that have been placed at their disposal under the agreement, the buyer nevertheless bears the risk of loss or damage attributable to the characteristics of the goods themselves.

Right of Withdrawal for Online Courses, Education Programs, and Seminars

The buyer may cancel the purchase of an online course, education program, or seminar in accordance with the provisions of the Norwegian Right of Withdrawal Act. The right of withdrawal means that the buyer may cancel the purchase without giving a reason. The withdrawal period expires 14 days from the day the agreement to purchase was entered into. The right of withdrawal applies until the course, education program, or seminar has been started. Once the buyer has started or attended the course, education program, or seminar, the right of withdrawal no longer applies, even if the 14-day withdrawal period has not yet expired.

Rules for Seminars and Education Programs with Live Attendance (including Zoom)

1.1 Travel to and from Seminars

Travel to and from the seminar and participation in the seminar is entirely at the buyer’s own risk. All liability is excluded on the part of the organizer, coordinator, and teacher.

1.2 Medical Conditions During Seminars, Education Programs, and Guidance Sessions

a) No medical diagnoses or advice are given during our seminars / education programs / guidance sessions, including recommendations to start or discontinue medical treatment / medication.

b) Seminars/guidance sessions are not intended to replace medical treatment.

c) If the client/student is currently or has recently been in psychiatric treatment or suffers from another serious illness, the client/student must consult their treating physician/psychologist about whether they recommend participation in the relevant seminar / guidance session. Participation should only take place if the treating physician/psychologist recommends participation in the seminar / education program / guidance session.

1.3 Video Training on the Member Portal

The student has access to all video training materials for the seminar or education program for a minimum of 3 months after the course/education program has ended.

1.4 Video Recording of Seminars

All seminars are recorded on video for educational purposes for current and future students. If the student wishes to remain anonymous and not appear in the recording, the student must contact the teacher before the seminar so the teacher can instruct the student on precautions to take during online seminars via Zoom. For live seminars at a hotel, the student will be placed outside the camera’s recording angle.

1.5 Education Programs Spanning More Than One Year

Cancellation of the education program after commencement entails no refund of paid course fees. Any outstanding course fees become due on the cancellation date. The reason for this is that all education programs are full and that I must decline others who wish to enroll. By registering for an education program, the buyer accepts that they are taking a place that could have been given to another participant and that no refund of the course fee is possible. To participate in the final exam of a teacher training program, all assignments, exercises, and similar work must have been submitted in advance. To be initiated as a teacher, all written and oral exams must have been passed in advance.

1.6 Teacher Illness

If the teacher becomes ill, another qualified teacher may be used for seminars and education programs.

1.7 Requirement for Healthy Conduct

All forms of bullying, mudslinging, gossiping, use of unacceptable language, physical or psychological violence, and other unacceptable behavior toward participants and teachers will be consistently addressed with immediate removal from the seminar / termination of the education program and suspension of the membership account on this website. Course fees will not be refunded in such cases. This ensures a pleasant and safe framework for learning. In the event of problems during seminars/education programs, the teacher or senior students designated at the beginning of the seminar/education program should be contacted directly, and they will help find solutions.

1.8 Sale of Products and Services to Fellow Students

It is not permitted to sell or market any kind of events, services, products, or recruit distributors, including all forms of Multi-Level Marketing (MLM), in connection with seminars and education programs without a written agreement with the teacher. This applies to both direct and indirect marketing and sales. Serious violations will result in termination of the course/education program. Course fees will not be refunded in such cases.

1.9 Force Majeure

In the event of natural disasters such as earthquakes, volcanic eruptions, or virus outbreaks that put participants at risk, or unforeseen events such as airline strikes that prevent the teacher from traveling to the seminar, the seminar may be conducted via Zoom instead of a weekend seminar at a hotel.

Right of Withdrawal for Physical Goods

The buyer may cancel the purchase of goods in accordance with the provisions of the Right of Withdrawal Act. The right of withdrawal means that the buyer may return the goods to the seller without giving a reason, even if there is no defect in the goods and even if they have not been delivered. The buyer must notify the seller of the use of the right of withdrawal within 14 days of receiving the goods, along with the prescribed information about the right of withdrawal and the withdrawal form.

If the buyer receives the withdrawal form and the necessary information at a later time than delivery of the goods, the withdrawal period begins from the day the buyer receives the withdrawal form and the information. If the buyer has not received sufficient information or a withdrawal form, the withdrawal period will nonetheless expire 3 months after the goods have been received. If the buyer has not received any information about the right of withdrawal at all, the period will be 1 year.

The buyer’s notification to the seller regarding the use of the right of withdrawal should, for evidentiary purposes, be in writing (withdrawal form, e-mail, fax, or letter), and must include information about how the buyer will return the goods to the seller.

The buyer shall, without undue delay and no later than 14 days from when the withdrawal notice was given, send the goods back or hand them over to the seller, unless the seller has offered to collect the goods.

If the buyer has expressly chosen a different type of delivery than the standard delivery offered by the seller, the seller is not obligated to pay the additional costs this entailed.

Refunds shall be made without undue delay, and no later than 14 days from when the seller received notice of the buyer’s decision to exercise the right of withdrawal. Unless otherwise expressly agreed with the buyer, the refund shall be made using the same method of payment that the buyer used. The buyer shall not pay any fees as a result of the refund.

The seller may withhold the refund until the goods have been received, or until the buyer has provided documentation that the goods have been sent back. This does not apply if the seller has offered to collect the goods.

The buyer must bear the costs of returning the goods if the right of withdrawal is exercised.

The buyer may examine the product before exercising the right of withdrawal. However, the goods must be capable of being returned to the seller in substantially the same condition and quantity as when the buyer received them. The seller may require that the consumer compensate for any reduction in value resulting from the buyer’s handling of the goods that was not necessary to determine the nature, characteristics, and function of the goods.

The buyer should return the goods to the seller in the original packaging if possible. The buyer cannot withdraw from the purchase of goods that deteriorate rapidly, goods that for health or hygiene reasons are not suitable for return, or audio and visual recordings (including CDs, DVDs) or computer programs where the seal has been broken, or online courses.

Examination of the Goods

When the buyer receives the goods, it is recommended that they reasonably examine whether the goods conform to the order, whether they have been damaged during transport, or whether they otherwise have defects. If the goods do not conform to the order or have defects, the buyer must notify the seller by filing a complaint in accordance with the section of this contract entitled “Complaints Regarding Defects and Deadline for Filing Claims in Case of Delay.”

Complaints Regarding Defects and Deadline for Filing Claims in Case of Delay

If there is a defect in the goods, the buyer must, within a reasonable time after discovering it, notify the seller that they intend to invoke the defect. The deadline can never be shorter than two months from the time the consumer discovered the defect.

A complaint must nonetheless be made no later than two years after the buyer took over the goods. If the goods or parts thereof are intended to last significantly longer, the complaint deadline is five years. In the event of delay, claims must be directed to the seller within a reasonable time after the delivery time has arrived and the goods have not been delivered. If the goods have been paid for by credit card, the buyer may also choose to file a complaint and send the claim directly to the credit provider (credit card company). The notification to the seller or credit provider should be in writing (e-mail, fax, or letter).

Buyer’s Rights in Case of Delay

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in Chapter 5 of the Norwegian Consumer Purchase Act, as the case may be, withhold the purchase price, demand performance, cancel the agreement, and claim compensation from the seller.

Performance: If the seller does not deliver the goods at the time of delivery, the buyer may uphold the purchase and set a reasonable additional deadline for performance by the seller. However, the buyer cannot demand performance if there is an obstacle the seller cannot overcome, or if performance would cause such great inconvenience or cost to the seller that it is significantly disproportionate to the buyer’s interest in the seller performing. If the difficulties are resolved within a reasonable time, the consumer may demand performance.

Cancellation: The buyer may cancel the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional deadline for performance set by the buyer. However, the buyer cannot cancel the agreement while the additional deadline is running, unless the seller has stated that they will not perform within the deadline.

Compensation: The buyer may also claim compensation for losses suffered as a result of the seller’s delay, in accordance with Section 24 of the Norwegian Consumer Purchase Act.

The buyer must file claims with the seller by complaint in accordance with the section of this contract entitled “Complaints Regarding Defects and Deadline for Filing Claims in Case of Delay.”

Buyer’s Rights in Case of Defects

If the goods have a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in Chapter 6 of the Norwegian Consumer Purchase Act, as the case may be, withhold the purchase price, choose between repair and replacement, demand a price reduction, demand cancellation of the agreement, and claim compensation from the seller.

Repair or replacement: If the goods have a defect, the buyer may demand that the seller repair the defect or deliver equivalent goods. The seller may oppose the buyer’s claim if implementation of the claim is impossible or causes the seller unreasonable costs.

The seller shall carry out the repair or replacement within a reasonable time. Repair or replacement shall be carried out at no cost to the buyer, without risk that the buyer will not have their expenses covered, and without significant inconvenience to the buyer. The seller may not make more than two attempts at repair or replacement for the same defect, unless there are special reasons that make further attempts reasonable.

Even if the buyer does not demand repair or replacement, the seller may offer repair or replacement if this is done without delay. If the seller arranges for such repair or replacement, the buyer cannot demand a price reduction or cancellation.

Price reduction: If the defect is not repaired or the goods are not replaced, the buyer may demand a proportionate price reduction.

Cancellation: Instead of a price reduction, the buyer may cancel the agreement, unless the defect is insignificant.

Compensation: The buyer may also claim compensation for financial loss suffered as a result of the goods having a defect, in accordance with Section 33 of the Norwegian Consumer Purchase Act.

The buyer must file claims with the seller by complaint in accordance with the section of this contract entitled “Complaints Regarding Defects and Deadline for Filing Claims in Case of Delay.” The rules regarding complaints apply in addition to, and independently of, the rules on the right of withdrawal and any guarantees provided by the seller.

Seller’s Rights in Case of Buyer’s Default

If the buyer does not pay or fulfill other obligations under the agreement, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the rules in Chapter 9 of the Norwegian Consumer Purchase Act, as the case may be, withhold the goods, demand performance of the agreement, demand cancellation of the agreement, and claim compensation from the buyer. The seller may also, as the case may be, charge interest on late payments, collection fees, and fees for uncollected non-prepaid goods.

Performance: If the buyer does not pay, the seller may uphold the purchase and demand that the buyer pay the purchase price (performance). If the goods have not been delivered, the seller loses their right if they wait unreasonably long to submit the claim.

Cancellation: In the event of significant payment default or other significant default by the buyer, the seller may cancel the agreement. However, the seller cannot cancel after the purchase price has been paid.

The seller may also cancel the purchase if the buyer does not pay within a reasonable additional deadline for performance set by the seller. However, the seller cannot cancel while the additional deadline is running, unless the buyer has stated that they will not pay.

Compensation: The seller may claim compensation from the buyer for financial loss suffered as a result of the buyer’s breach of contract, in accordance with Section 46 of the Norwegian Consumer Purchase Act.

Interest on late payment/collection fees: If the buyer does not pay the purchase price in accordance with the agreement, the seller may charge interest on the purchase price in accordance with the Act on Interest on Late Payments. In the event of non-payment, the claim may, after prior notice, be sent to collections, and the buyer may then be held liable for fees in accordance with the Act on Debt Collection and Other Recovery of Overdue Monetary Claims.

Fee for uncollected non-prepaid goods: If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee of NOK 500 plus return shipping costs. The fee shall not exceed the seller’s actual expenses for delivering the goods to the buyer. Such a fee may not be charged to buyers under 18 years of age.

Guarantee

Any guarantee provided by the seller or manufacturer grants the buyer rights in addition to the rights the buyer already has under mandatory legislation. A guarantee therefore imposes no limitations on the buyer’s right to file complaints and claims in the event of delay or defects under the sections “Buyer’s Rights in Case of Delay” and “Buyer’s Rights in Case of Defects.”

Personal Data

Unless the buyer consents otherwise, the seller may only collect and store the personal data necessary for the seller to fulfill its obligations under the agreement. Personal data of buyers under 15 years of age may not be collected unless the seller has consent from a parent or guardian. The buyer’s personal data shall only be disclosed to third parties if it is necessary for the seller to fulfill the agreement with the buyer, or in cases required by law. The seller may only collect the buyer’s national identity number if there is a legitimate need for secure identification and such collection is necessary.

If the seller wishes to use the buyer’s personal data for other purposes, for example to send the buyer advertising or information beyond what is necessary to fulfill the agreement, the seller must obtain the buyer’s consent at the time of entering the agreement. The seller must inform the buyer about what the personal data will be used for and who will use the personal data. The buyer’s consent must be voluntary and given through an active action, for example by checking a box.

The buyer shall be able to easily contact the seller, for example by telephone or e-mail, if they have questions about the seller’s use of personal data, or if they wish the seller to delete or amend their personal data.

Force Majeure

The seller cannot be held liable for any failure in performance or timely delivery of all or part of the goods if the failure is caused wholly or partly by federal or municipal measures, statutes, regulations, or ordinances, strikes or other labor disputes, fire or other damage to or destruction of the goods wholly or partly or production facilities for the goods, lack of or inability to obtain raw materials, labor, fuel, electricity, water, or supplies, or other causes, natural disasters, pandemics, emergencies, or circumstances beyond the seller’s reasonable control, resulting in delays or preventing the production or delivery of goods. The seller shall determine Force Majeure in good faith.

General

The buyer may not assign this agreement without the seller’s written consent. Only the seller benefits from this agreement. In the event of a discrepancy between this agreement and other agreements accompanying or related to the goods, this agreement shall prevail. This agreement may not be amended without the seller’s written consent. Any other or amended terms attached to any order presented by the buyer shall be invalid unless expressly agreed to in writing by the seller. If any of the terms of this agreement are unlawful or unenforceable, the legality and enforceability of the remaining provisions shall not be affected or impaired.

Cookies

Our online store contains so-called cookies. You can browse the online store without cookies, but you cannot make purchases. We use cookies to manage the contents of your shopping cart. A cookie is a text file stored on your computer. We also store information about whether you have chosen to view category pages with or without images. If your web browser or firewall is set to prevent the storage of cookies, the website may stop functioning or you may experience difficulties completing a purchase.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Norway. Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of the Norwegian courts.

Dispute Resolution

The parties shall attempt to resolve any disputes amicably. The buyer may contact the Norwegian Consumer Council for assistance in any dispute with the seller. If an amicable solution is not reached after mediation by the Consumer Council, the parties may submit a written request for the Consumer Council to refer the dispute to the Consumer Disputes Commission. Decisions by the Consumer Disputes Commission become legally binding four weeks after service. Before the decision becomes legally binding, the parties may, by filing a summons with the Consumer Disputes Commission, bring the decision before the district court.

See the Act of March 1, 2017: Act on the Consumer Disputes Commission (Norwegian Consumer Complaints Act).